Frequently Asked Questions

Everything you need to know about our premium fashion and accessories.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label for easy exchanges or refunds.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Fenix Lighting is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chain transparency to ensure high-quality, eco-friendly products.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.