Returns & Exchanges

At Fenix Lighting, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Our goal is to ensure your wardrobe upgrade is seamless, stylish, and exactly what you envisioned.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.